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Terms and Conditions

The Terms and Conditions of this Patient Contract apply to all services and procedures carried out by Right Choice UK. These Terms and Conditions take precedence over the contents of any literature or written material provided by RCUK to the Patient where such contents conflict with these Terms & Conditions

© Right Choice UK 2017

1. DEFINITIONS

1.1. “RCUK” or the “Company” means Global Health Manager Limited trading as
Right Choice UK
1.2. “Patient Information” refers to the information supplied by RCUK to its patients
both in the brochure and or letter form
1.3. “Procedure” refers to the procedure to be carried out by a Surgeon engaged
under a contract of services by RCUK
1.4. “Surgeon” means a specialist qualified medical practitioner registered with an
appropriate body according to the procedure (i.e., Royal College of Surgeons,
General Medical Council, British Dental Association, Royal College of
Anaesthetists)
1.5. “Patient” means any person who has entered into a contract for a Procedure
1.6. “Pre-booking” means a booking and payment made before Consultation with
Surgeon
1.7. “Initial Aftercare Period” means the aftercare included within the cost of your
procedure. The duration varies by procedure and is defined on your Personal
Quotation
1.8. “Cost” is Total Surgery Price as detailed on the quotation provided overleaf
1.9. “Consultation” is a pre-operative meeting between Patient and Surgeon at
which the Patient’s suitability for the Procedure is considered.

2. OBLIGATIONS AND WARRANTIES

2.1. Surgeons are registered with the General Medical Council or British Dental
Association and are obliged to maintain full Private Practice Medical Indemnity
Insurance with the Medical Defence Union, the Medical Protection Society or other
appropriate insurers
2.2. All Surgeons are self-employed and make their own clinical decisions at all
times. The patient warrants that having read and understood these terms and
Conditions that no cause of action in negligence will accrue against RCUK for any
procedure carried out by the Surgeon. The patient further warrants that he or she
has read and understood the Patient Information and fully understands the range
of possible outcomes of the proposed procedure
2.3. RCUK will provide all post-operative medication required (i.e., antibiotics and
painkillers) as prescribed by the relevant Surgeon or a doctor.

3. PATIENT’S OBLIGATIONS

3.1 This contract is conditional upon the acceptance of the Patient by the Surgeon
based upon information given by the Patient during the consultation with him/her.
The decision to carry out surgery shall be at the discretion of the Surgeon, the
anaesthetist and RCUK
3.2 Treatment will only be given where satisfactory payment has been received at
least 14 days prior to surgery (or as soon as possible for surgery booked less than
14 days in advance, but always prior to surgery)
3.3 The Patient acknowledges that the Patient Care Coordinator is not a Doctor or
Surgeon. Any advice that the care coordinator may give is purely of a general
non-medical nature. If the Patient has any queries then this should be raised at
consultation with the Surgeon or other suitably qualified clinical staff
3.4 The Patient agrees to provide the Surgeon and clinical staff of the hospital with
a health history that is honest, accurate, reliable and complete. The Patient
understands that withholding any medical information could be detrimental to his
or her health and safety and may result in cancellation of your procedure with no
refund. The Patient agrees that if any change occurs in his or her medical history
or status to inform RCUK without delay and to keep RCUK informed
3.5 The minimum age for any consultation or surgical procedure is 18 years of age.

4. GENERAL OBLIGATIONS

4.1 RCUK reserves the right to alter the Patient’s admission date and/or outpatient
appointments although such changes will be avoided wherever possible. The
Patient agrees that no consequential loss will be payable for the short notice
cancellation on any procedure/ appointment
4.2 The Patient agrees that in signing this set of Terms and Conditions and the
Pre-Operative Medical Notes that he/she has understood the terms and has been
given an opportunity to seek explanation. The Pre-Operative Medical Notes are
designed to ensure that you and your Surgeon are fully agreed as to the
procedure that has been planned for before your operation and that you
understand all the potential risks and benefits. You must sign this form before
surgery commences. The patient accepts that RCUK’s liability for breach of
contract is limited to the operation cost
4.3 The Patient will be required to sign a Medical Consent Form at the hospital
prior to surgery
4.4 In the interest of patient safety and welfare, we reserve the right to cancel or
postpone your procedure.

5. RESCHEDULING/CANCELLATIONS

5.1 Rescheduling – if you need to reschedule your surgery date, an administration
fee will apply as follows:
• 14 days or more notice – £75; – 13 days or less notice – £250
This policy does not affect the 7 day period of reflection (section 5.2)
5.2 Cancellations of bookings – we recommend that you consider all aspects of
your procedure for at least 7 days after your Consultation with your surgeon. For
up to 7 days following your Consultation, should you wish to cancel your
procedure, the deposit and any monies paid for your procedure are fully
refundable, with the proviso that the Company has been notified by recorded or
guaranteed post to Right Choice UK,

388 Green Lane,
Palmers Green,
London
N13 5XQ
UK

. The Company reserves the right to retain any irrecoverable costs
incurred for arranging transport/travel. After the 7-day period of reflection, the
following monies would be retained/payable to defray some of the costs incurred:
• Cancellations made over 2 weeks prior to surgery date – 25% of total cost
• Cancellations made 8-14 days prior to date of surgery – 50% of total cost
• Cancellations made 7 days or less prior to and including date of surgery – 75% of
total cost
5.3 Cancellations for medical reasons –
• Cancellations necessary due to previously unknown medical conditions will be
rescheduled where possible. If after reasonable consideration the indicated
medical condition prevents rescheduling of the procedure, full refund of the monies
paid will be given to the patient
• Cancellations due to pre-existing medical conditions which were known by the
Patient but undisclosed prior to booking the Procedure will be refunded in line with
section 5.2 of this contract
• If the procedure is abandoned intra-operatively due to unforeseen medical
conditions, RCUK will retain sufficient monies to cover the costs incurred by the
Company as reasonably deemed fit and in accordance with the conditions detailed
at 3.1 and 4.4
5.4 “Pre-booked” appointments for cosmetic or bariatric surgery may be cancelled
at any time prior to Consultation and will receive a full refund including the deposit.
Cancellations after the Consultation will be refunded in line with section 5.2 above.
This does not apply to dentistry or minor surgical procedures.

6. COMPLAINTS/READMISSION

6.1 The complaints procedure is available on request from our Patient Care
Coordinators. If you have a complaint regarding any aspect of your treatment, we
recommend that you discuss this with your Patient Care Coordinator in the first
instance
6.2 Aftercare – The initial after care period will include standard post-surgical review
Appointments within the term specified on your Personal Quotation. Outside
after care packages, appointments and any subsequent investigations and/or
treatment will be quoted and charged separately
6.3 Readmission – for up to 3 years after your operation, if, after your operation,
you and your Surgeon agree that further surgery (as part of the original procedure)
is necessary to assist you in achieving the results originally anticipated, RCUK
will consider making a contribution to the surgical and hospital costs. If, however,
your Surgeon decides that the results of the surgical procedure are acceptable
within the normal limits of surgery, then further surgery would incur the full fee.
Even after the agreed term, RCUK will assess separately the circumstances of
each patient in determining the basis on which further surgery may be provided.
RCUK will make the ultimate decision in re-admissions and the Company’s
decision is final
6.4 If the Patient fails to attend review appointments or follow advice and guidance
given, or where the results of the surgery originally provided have been affected by
changes in lifestyle, illness or the natural ageing process, RCUK cannot commit to
Providing continuing surgery at special rates.

7. CONFIDENTIALITY

7.1 RCUK and the Patient agrees that all matters relating to the Patient’s
treatment will be kept as confidential save where RCUK is required to disclose
such material to relevant members of medical staff at RCUK and relevant
government authorities be they regulatory or otherwise
7.2 The Patient confirms his or her consent to the disclosure of personal
information by RCUK to Surgeons, Doctors and Nurses and other medical staff for
the purpose of discussing Patient’s treatment
7.3 If required, your Patient Care Coordinator will provide you with the policy on
access to medical records
7.4 During admission, photographs will be taken. They will remain part of your
medical file. We are not able to supply copies.

8. JURISDICTION

8.1 The laws of England and Wales shall apply to this contract and the Courts of
England and Wales shall have exclusive jurisdiction
8.2 RCUK reserves the right to change these terms and conditions at any time.
The latest Terms & Conditions are available on request from our Patient Care
Coordinators.